Terms of Use

Last updated: 29 Aug 2025

BackPack is a private space for students to write, plan, and chat with AI. BackPack is not therapy and does not provide medical, legal, or emergency advice.

Eligibility & Accounts

• Use your real age so age-appropriate rules apply. BackPack is designed for students with parent/guardian oversight.
• Parents/guardians may link to a student account to activate safety alerts and manage purchases.
• You are responsible for maintaining the confidentiality of your login and for activity under your account.
• Do not upload illegal or dangerous content, and do not attempt to harm, disrupt, or reverse-engineer the service.

License to Use the App

We grant you a limited, non-exclusive, non-transferable license to install and use BackPack solely for personal, non-commercial purposes in accordance with these Terms.

User Content & Rights

• You own your content. You grant us a limited license to host, process, and display your content to operate the app and to enforce safety (e.g., detect serious risk).
• AI outputs may be inaccurate or incomplete. Use judgment, especially for schoolwork or personal decisions.

Acceptable Use

• No content that is illegal, exploitative, harassing, or violent; no bullying or hate.
• No attempts to bypass security, scrape, or misuse APIs.
• We may restrict or disable accounts that violate these rules.

Parent-Only Payments (No In-App Purchases)

• BackPack does not offer Apple/Google in-app purchases.
• Any optional paid feature (e.g., Parent / Guardian Alerts) is purchased by a parent/guardian outside the app via our website checkout (PayPal).
• Students cannot complete purchases in the app; the app may only share a link with a parent/guardian.

Free Tier & Limits

• BackPack may include a free allowance for AI chat or other features.
• When free use is exhausted, additional access requires a parent/guardian to activate a paid plan on the website.

Third-Party Services

• Payments: processed by PayPal. We do not store full payment card numbers.
• Infrastructure/analytics/crash reporting: standard providers may process data on our behalf to operate the service. See our Privacy Policy for details.

Safety

If our systems detect potential danger (e.g., self-harm, threats, exploitation), we may notify the linked parent/guardian so they can step in. For emergencies, call local services immediately.

Cancellation, Refunds & Deletion

• Parents/guardians can cancel at any time; future renewals stop immediately.
• For billing questions or refunds, email support.backpack@icloud.com.
• You can request account and server-side data deletion from the app or here: Delete Data.

Termination

We may suspend or terminate access for violations of these Terms, abuse, or risks to users or the service.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA OR PROFITS, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

Indemnification

You agree to indemnify and hold harmless BackPack and its operators from claims arising from your use of the service or violation of these Terms.

Changes to These Terms

We may update these Terms periodically. Material changes will be posted here with a new “Last updated” date.