Submit a request to permanently erase your server-side BackPack data. Local data on your device is under your control (see below).

What we delete (server-side)

• BackPack account and parent/guardian link records.
• AI request logs and safety/abuse-prevention flags associated with your account.
• Diagnostics and access logs tied to your account.
• Support tickets linked to the account email if you ask us to include them.

What is not on our servers

Your Diary, Tasks, Schedule, Calendar entries and AI chat history are stored locally on your device. They are not uploaded by default. To erase that local data, uninstall the app or use your device’s storage settings.

What we may retain temporarily

• Minimal records needed for security, fraud prevention, or legal obligations.
• Backups: deleted data may persist in encrypted backups for up to 30 days and is then purged automatically.
• Payment-provider records (e.g., PayPal) are controlled by that provider and kept under their policies—we cannot remove those.

How we verify requests

• We verify via a reply from the account email, or from the linked parent/guardian email for a child’s account.
• For child accounts, we may request proof of parental authority if needed.

Timeline

• We acknowledge your request within 2 business days.
• We complete deletion within 7–14 days (and always within 30 days), then email confirmation.

Request deletion online

Don’t fill this out:

Account email (required)

Device Android iOS Both / multiple

BackPack user ID (optional)

I am the Account holder Parent / Guardian of a child account Include support tickets linked to this email? No Yes, include them Notes (optional) I confirm I want my BackPack account and server-side data permanently deleted. I understand local data on my device must be removed by me.

You’ll receive an email confirmation when deletion is completed.

Submit deletion request