Support

We usually reply within 1–2 business days (SAST, UTC+2).

Contact

Email: support.backpack@icloud.com

Include device model, OS version, app version, and steps to reproduce.
Do not include private diary text or photos in emails.

Emergency or immediate danger? BackPack is not an emergency service. Contact local emergency services right away.

Parents & billing

BackPack has no in-app purchases. All payments are completed by a parent/guardian via our website (PayPal).
Billing issues: email support.backpack@icloud.com from the payer email.

Data & privacy

Local data (Diary, Tasks, Schedule, AI chat history) stays on the device until you remove it.
Account deletion or server-side data removal: use Delete account.
Details on data collection and security: see our Privacy Policy.

Submit a request online

Name

Email (reply-to)

Category

Device

App version (if known)

Subject Message I agree not to include private diary text or photos. I have read the Privacy Policy.

Tip: For crash/bug reports, include a screen recording or screenshot (with personal content blurred or omitted).

Links: Terms • Privacy • Account deletion